INFORMATION
This page describes the management methods of the website hokkaido.it, in reference to the processing of personal data of users who consult it. This is an information notice that is provided pursuant to European Regulation 2016/679 dictated in the matter of protection of natural persons with regard to the processing of personal data, as well as the free circulation of such data (hereinafter also Regulation) for users of the services of our site, which are provided via the internet. The information notice is not valid for other websites that may be consulted through our links, for which the Data Controller is in no way responsible.
THE DATA CONTROLLER
The Data Controller of the personal data processed following consultation of our site is Termal Sales S.r.l. (hereinafter the Controller), with registered office in Via della salute, 14 – Bologna. (hereinafter the Data Controller).
PLACE OF PROCESSING
The processing operations connected to the web services of this site take place in Italy, at the aforementioned headquarters of the Data Controller and are handled by employees and collaborators of the Data Controller authorized to process data.
PURPOSE OF PROCESSING AND LEGAL BASIS
The data will be processed electronically or manually by us for the following purposes:
• send you a quote (in the case of contact via the form at the link https://www.hokkaido.it/ and https://www.hokkaido.it/richiedi-preventivo/);
• process your complaint about poor service (in the case of contact via the form at the link https://www.hokkaido.it/contatti-e-supporto/);
• the legal basis of the processing is any pre-contractual or contractual relationship.
The provision of data is necessary to pursue the aforementioned purposes.
Furthermore, with your consent, your data may also be processed to carry out the following activities:
• send you commercial, promotional and/or advertising information on our products and services. The contact methods with which the aforementioned activities will be carried out are: e-mail, SMS, paper mail or telephone contact, provided by you; the legal basis for these activities is express consent
• communicate your data to third-party companies belonging to the Termal group that may send you independent commercial, promotional and/or advertising information via e-mail, SMS, paper mail or telephone contact, provided by you; the legal basis for these activities is express consent.
Consent may be revoked at any time by writing to privacy@hokkaido.it but the revocation will not have retroactive effect.
The Data Controller will not collect under any circumstances “special” data pursuant to the regulation or information relating to your behavior while browsing the site.
DATA COMMUNICATION
The data deriving from the use of the Site may be communicated to the subjects who manage the site, to technological and instrumental partners that the Data Controller uses to provide the services requested by users, as well as to subjects whose right to access the data is recognized by provisions of law and/or secondary legislation. The personal data provided by users who forward requests for the sending of informative material (requests for information, answers to questions, etc.) or other communications are used for the sole purpose of performing the service or performance requested and are communicated to third parties only if this is necessary for this purpose.
The data will not normally be transferred outside the European Union. Any transfer of data outside the European Union will only take place to entities that guarantee an adequate level of protection of the processing and/or to countries for which the competent Authorities have issued an adequacy decision and to entities that have provided suitable guarantees for the processing of data through adequate regulatory/contractual instruments such as, for example, the signing of standard contractual clauses.
TYPES OF DATA PROCESSED
Navigation data
The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols.
This information is not collected to be associated with identified interested parties, but by its very nature could, through processing and association with data held by third parties, allow users to be identified.
This category of data includes the IP addresses or domain names of the computers used by users who connect to the site, the URI (Uniform Resource Identifier) addresses of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the user’s IT environment.
This data is used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct functioning and is deleted immediately after processing. The data could be used to ascertain responsibility in the event of hypothetical computer crimes against the site.
Data provided voluntarily by the user
The optional, explicit and voluntary sending of electronic mail to the addresses indicated on this site entails the subsequent acquisition of the indicated data, necessary for operational, administrative, accounting, logistical management or to respond to requests.
OPTIONAL NATURE OF DATA PROVISION
Apart from what is specified for navigation data, the user is free to provide personal data to request the services offered by the company. Failure to provide such data may make it impossible to obtain the requested service.
PROCESSING METHODS
Personal data are processed mainly using automated methods and will be stored in such a way as to minimize, through the adoption of suitable and preventive security measures, the risks of destruction or loss, even accidental, of the data, unauthorized access or processing that is not permitted or does not comply with the purposes of collection.
STORAGE PERIODS
The data will be stored only for the time necessary to achieve the purpose for which they were collected, unless otherwise required by law. Afterwards, the personal data will be deleted or anonymized. The personal data will be stored for 24 months from your request or the last useful contact.
MINORS
No personal data should be entered on the site by minors without the prior consent of their parents or guardians. The owner encourages all parents and guardians to instruct minors on the use of their personal data on the Internet in a safe and responsible manner. The owner, however, undertakes not to knowingly store or use any personal data collected from minors for any purpose, including disclosure to third parties.
LINKS TO OTHER WEBSITES
On the site you can find hyperlinks to other websites, proposed to provide a better service to its users. The owner is in no way responsible for the content of websites that users may access through its own site. The existence of a hyperlink to another site does not imply approval or acceptance of responsibility by the owner regarding the content of the new site accessed, also in relation to the policy adopted for the processing of personal data, as well as its use.
RIGHTS OF INTERESTED PARTIES
In relation to the processing of personal data, the interested party may contact the Data Controller by writing to the email address privacy@hokkaido.it to assert his/her rights as provided for by the Regulation. Specifically, the interested party may:
• access his/her personal data, obtaining evidence of the purposes pursued by the Data Controller, the categories of data involved, the recipients to whom they may be communicated, the applicable retention period, the existence of automated decision-making processes, including profiling, and, at least in such cases, significant information on the logic used, as well as the importance and possible consequences for the interested party, where not already indicated in the text of this Policy;
• obtain without delay the rectification of inaccurate personal data concerning him/her;
• obtain, in the cases provided for by law, the deletion of his/her data;
• obtain the limitation of processing or to oppose it, when permitted under the provisions of law applicable to the specific case.
If you deem it appropriate, you may lodge a complaint with the Supervisory Authority.
COOKIE POLICY
This website uses cookies and similar technologies to ensure the correct functioning of the procedures and improve the experience of using online applications. Cookies are a text element that is inserted into the hard disk of a computer. Cookies have the function of streamlining the analysis of web traffic or of signaling when a specific site is visited and allow web applications to send information to individual users. Below is detailed information on the use of cookies and similar technologies, on how they are used by the Data Controller and on how to manage them.
In particular, the Data Controller uses session cookies and permanent cookies.
– Session cookies allow you to track browsing data, such as the web pages visited and the options used. When you close the Internet browser, the session ends and the cookie is deleted.
– Permanent cookies, on the other hand, allow the website to recognize the user at the time of subsequent visits.
On this site, the Owner may use the following types of cookies.
“TECHNICAL” COOKIES – Necessary
These cookies are functional to navigation and guarantee safe and efficient exploration of the site. Cookies in this category include both persistent cookies and session cookies. In the absence of these cookies, the site or some portions of it may not function correctly. Therefore, they are always used, regardless of user preferences. The duration of these cookies is strictly limited to the work session or they can use a longer permanence time in order to remember the visitor’s choices. Disabling strictly necessary cookies may compromise the experience of using and browsing the website.
“ANALYTICAL” COOKIES – preferences and statistics
These cookies are used to collect and analyze traffic and use of a website by users. These are first- or third-party cookies collected and managed to monitor the system and improve the performance of the site (performance cookies).
Preference cookies allow the website to store information that influences its behavior or appearance, such as your preferred language or the location you are in.
Statistical cookies help website owners understand how visitors interact with sites by collecting and transmitting information anonymously.
Only if the user has given his consent, the site installs these cookies, which can be deactivated without any loss of functionality.
“MARKETING” COOKIES
These cookies are used to track the user’s navigation on the network and create profiles on his tastes, habits, choices, etc. These cookies allow advertising messages to be sent to the user’s terminal in line with the preferences already expressed by the user during online navigation.
Only if the user has given his consent, the site installs these cookies in such a way as to allow the user to navigate the website with all the features, in the absence of consent these cookies will be blocked.
LIST OF COOKIES USED ON THIS SITE
The detailed list of cookies used on this site is summarized in the banner where the user can indicate which category of cookies, in addition to technical cookies, can be installed.
TOTAL OR PARTIAL DISABLING OF COOKIES
The total or partial disabling of technical cookies can compromise the use of the site’s features.
Disabling “third-party” or analytical and/or profiling cookies does not affect navigation in any way.
You can define your cookie preferences by clicking on the initial banner or on the icon 
The setting can be defined specifically for different sites and web applications. The best browsers, in fact, allow you to define different settings for “proprietary” cookies and “third-party” cookies.
Below we indicate how to proceed with disabling cookies through some browsers.
Edge
1. Open Microsoft Edge
2. Select Settings and more > Settings > Privacy, search and services.
3. In Clear browsing data select Choose what to clear.
4. In Time range choose a time range.
5. Select “Cookies” and other site data, then Clear now.
Chrome
1. Select the Chrome menu icon.
2. Select Settings.
3. In the “Privacy and security” section, click Cookies and other site data.
4. Click Show all cookies and site data. Remove all.
5. Confirm by clicking Clear all.
Firefox
1. Click the menu button and select Options.
2. Select the Privacy and security panel.
3. In the Enhanced Tracking Protection section, select Custom and check the Cookies box.
4. Use the drop-down menu to choose the types of cookies to block
5. Close the “about:preferences” page. Any changes you make will be saved automatically.
Explorer
1. In Internet Explorer, select the tools button and then select Internet Options.
2. Select the Privacy tab and, under Settings, select Advanced, then choose whether you want to accept, block or be prompted for first-party or third-party cookies.
Safari
1. Go to the Safari menu (the icon at the top right of the browser) and select Preferences.
2. In the pop-up window that opens, select the Security icon (padlock-shaped).
3. Under “Accept cookies”, select the “Never” button.
SOCIAL MEDIA POLICY
The Data Controller uses some social media to promote the company’s events and services, to collect comments and suggestions on user experience, and to respond to requests for information.
Below are the social profiles and instant messaging services used:
• Linkedin
The profiles social profiles are managed by the Data Controller’s collaborators appointed as Persons authorized to process data and/or Data Processors pursuant to art. 28 of EU Reg. 2016/679.
The processing of users’ personal data is carried out according to the policies in use on the platforms used. Personal or special data included in comments or public posts within social channels may be removed. Data shared by users through private messages sent directly to channel managers will be processed in compliance with current regulations on the protection of personal data and this privacy policy.
